1. Return Eligibility

• Timeframe: Items may be returned within 7 days of receipt.
• Condition: Items must be in their original, unused condition and packaging. Returns will not be accepted for items that have been used, damaged, or altered.

2. Return Process

• Contact Us: To initiate a return, please contact us at:

  • Phone: +6011-5689 6715
  • Email: [email protected]

  Provide your order number, a description of the issue, and any relevant photos of the item.

3. Return Shipping Costs

• Return Shipping: The cost of return shipping is the responsibility of the customer unless the item is defective or an error occurred on our part.
• Shipping Label: If the return is due to an error on our part (e.g., incorrect or defective item), we will provide a prepaid shipping label.

4. Refunds and Exchanges

• Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to appear in your account.
• Exchanges: Exchanges can be made for items of equal or greater value, subject to stock availability. If you wish to exchange an item, please contact us to arrange for the exchange process.

5. Non-Returnable Items

• Items that are customized, made-to-order, or purchased on clearance or sale may not be eligible for return.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately with your order number and details of the issue. We will arrange for a replacement or refund as appropriate.

7. Incorrect Items

• If you receive an incorrect item, please notify us within 48 hours of receiving the item. We will arrange for the correct item to be sent and provide instructions for returning the incorrect item.

8. Address Changes

• Ensure that your shipping address is correct before placing an order. Once an order is processed, we may not be able to change the shipping address.