1. What types of products and services do you offer?
RIEO LIGHTING LED SDN. BHD. specializes in:
- Trading on Electrical LED Lighting and Equipment: We offer a wide range of LED lighting solutions and related equipment for various applications.
- General Trading: We provide diverse products and solutions to meet various trading needs.
- Construction and Renovation Works: We offer services related to construction, renovation, and refurbishment projects.
2. How can I place an order?
You can place an order through our website. Visit our website to browse our products and complete your purchase online.
3. What is your return and exchange policy?
Our return and exchange policy is as follows:
- Returns: Items may be returned within 7 days of purchase if they are defective or not as described. The items must be in their original packaging.
- Procedure: Contact us to initiate a return or exchange. Proof of purchase is required.
4. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item:
- Contact Us Immediately: Notify us within 48 hours of receiving the item.
- Provide Details: Share your order number, a description of the issue, and any relevant photos.
- Resolution: We will arrange for a replacement or refund based on the situation.
5. How can I contact customer support?
You can contact our customer support team through:
- Phone: +6011-5689 6715
- Email: [email protected]
- Office Visit: Visit us at our business address during office hours.
6. Where can I find more information about your products?
Detailed information about our products is available on our website. You can also contact us directly for product catalogs or any specific queries you may have.
7. How can I stay updated on new products and promotions?
For the latest updates on new products and promotions, visit our website and follow our updates directly there.